I had ******** for 15 yrs and had no issues in the past. First met ******* at the ****** Home show and was impressed what they offered. When we built a new home several months later I researched all the big name brands and a couple of small companies looking for water treatment system. ******* seemed to know her business well and laid out the reasons we should consider her product. Bottom line cost, no more bags of salt to buy or carry in, no expected maintenance, no filters to change including my Frig water system, protects pipes and plumbing and your water heater tank, alkaline spring water to EVERY tap in the house so no need for a reverse osmosis system, 15 yr Warranty and the many health benefits. We've had the system for almost 1 yrs now and no issues. Very pleased to recommend Earthsmarte to anyone considering a water treatment system.